Skip to Main Content

New York Times - Digital Account Set-up: FAQs & Troubleshooting

Guide on how to create an account for the Digital New York Times

Tips and Troubleshooting

  • If you have an existing paid NYT subscription, you must cancel it before it may be linked to your school’s program; you may cancel through Customer Care: customercare@nytimes.com / 800-591-9233 / chat
  • The NYT pass page is needed ONLY to sign up for or renew access; all content is at nytimes.com (or download the mobile app from the App Store or on Google Play).
  • Students will have access until they graduate.
  • Faculty and staff must renew once every four years; add your pass expiration date to your calendar; there will be no subsequent reminder.
  • You may reset your NYT password any time here: nytimes.com/forgot

Contact Us

Account Help

Questions?  Please visit the Academic Pass Troubleshooting Guide 

For help with academic accounts: